At Kashvii, more fully described as “www.kashvii.com,” run by Femilyn (OPC) Private Limited, they prioritize quality and affordability above all else. We offer a hassle-free return or refund option, subject to the terms outlined below.
Return & refund eligibility:
We honor genuine return requests made within the specified time frame. However, strict criteria apply:
1. Eligible for Return/Exchange: Products with genuine, visible manufacturing defects.
Receipt of a completely different product than what was ordered.
Condition: The product must be unused, unwashed, and in original condition with original tags, packing packet, etc. intact.
2. NOT Eligible for Return/Exchange:
 Dislike/Taste/not satisfactory/ Imaginary expectation/disliking/not good fabric/style/looks, etc., like this: No returns will be entertained.
Minor Color Variations: Slight color differences due to screen resolution or photography lighting are not defects. Returns based on color differences will not be entertained.
Handwork Characteristics: For Bandhani and Gotapatti products, minor imperfections in stitching or dyeing (e.g., thread holes) are characteristic of handwoven items and are not eligible for returns.
Customized items are final sale.
3. The Mandatory Claim Process
Step 1: Report & e-mail as described below: Submit the video within 24 hours.
You must email us at support@kashvii.com within 24 hours of delivery.
Strict Time Limit: Claims made after 24 hours of delivery will be automatically rejected.
Required Attachment: Your email must include the 360-degree unboxing / unpacking video.
Step 2: Video Requirements:
The video must be:
360-Degree: Show the sealed parcel from all sides before opening.
Continuous: Unedited and uncut from the moment of opening until the defect is clearly visible.
A clear shipping label and the specific defect must be clearly visible & described.
Step 3: Approval & Return Shipping
Wait for Approval: Do not ship the item until our team reviews your video and approves your request via email.
Unauthorized returns will not be processed.
4. Ship to us: Once approved, you must courier the parcel to our warehouse at our address to be mentioned in the return-approved e-mail.
5. No Reverse Pickup: We do not offer reverse pickup services. The customer has to bear all return shipping expenses.

Please note that plus-size items and underwear products are not eligible for returns or refunds. By browsing or making a purchase on our website, you / all customers agree to abide by our policies, terms, and conditions.
6. To initiate a return or refund:
Email us at support@kashvii.com as per guidelines described / explained above.
Include the following details in your email: your name, order number, email ID, product name, product ID, date of receipt, and a brief reason for the return/refund & other aspects as described above.
Upon receiving your request, our team will promptly examine the matter and mail you if eligible for return.
7. Items Not Eligible for Returns:
The following items cannot be returned or refunded:
Unstitched materials, lingerie items , Other non-ready-made clothing items
8. Simple Refund Process
 For prepaid orders, the refund amount will be credited back to the original payment
source.
We have no Cash on Delivery (COD) option; you will need to provide your bank details for processing the refund if needed.
9. Refunds are typically processed within 10-15 business days, subject to return approval & verification of the returned item & condition as stated above.
Changed Your Mind? Easy Cancellations.
10. If you wish to cancel an order before it ships, simply contact our customer support team positively before shipping for cancellation. After shipping, cancellation is beyond our hand/control.
11. Our Commitment: We value your trust and are dedicated to providing a seamless and worry-free shopping experience. experience at Kashvii. For any queries or assistance, please reach out to our customer support team via the contact details available on our website.
We reserve the right to modify, alter, or amend this refund / return policy at any time. Any changes will be updated and notified on our website
12. Legal Jurisdiction: Legal Jurisdiction: Any dispute arising shall be subject to the exclusive jurisdiction of KOLKATA, West Bengal, courts only.