Shipping Policy

Welcome to Kashvii (www.kashvii.com), operated by Femilyn (OPC) Private Limited. Please read this shipping policy carefully before placing an order. This policy outlines the terms and conditions related to shipping, delivery, and related responsibilities for purchases made on our website. We aim to provide a transparent, efficient, and customer-friendly shipping process across India. All orders are subject to this policy, and by placing an order, you agree to its terms.

Shipping Eligibility and Coverage 

• Domestic Shipping Only: We currently offer shipping exclusively within India. International shipping is not available.
• Free Shipping: We provide free shipping on all orders across India, with no hidden charges. The total price of your order will be clearly displayed on the checkout page.

Order Processing and Shipping Time

• Processing Time: Orders are typically processed and shipped on the same day or the next business day, depending on the time of order placement and approval.
• Regular Shipment Details:
• Order handling: 1-3 business days, based on the time of order placement.
• Transit time: Expected 4-10 business days, depending on your postal code and location.
• We make every effort to ship your order as quickly as possible to ensure timely delivery.

Courier Partners

We partner with reliable couriers such as FedEx, Delhivery, Speed Post & other renowned logistics support facilitators to facilitate speedy and secure delivery of your orders for safe arrival of the product at your doorstep.

Delivery Process

• Delivery Address: Orders will be shipped to the address provided during checkout. Once an order has been shipped, it is not possible to change the delivery address or cancel the order.
• Signature/OTP Requirement: For security purposes, some orders may require a signature or OTP verification upon delivery. If applicable, you will be notified during the checkout process.
• Receiving Your Order: Upon receipt, please inspect all items immediately to ensure they are in proper condition. We thoroughly inspect packages before dispatching them from our end.
• If Delivery Is Missed: If you are unable to accept delivery, the carrier may return the item to us or impose a storage fee. Refused or returned packages will be treated as a standard return, subject to our Return Policy.

Customer Responsibilities

• Accurate Information: You are responsible for providing complete and accurate shipping details, including your address, contact information, and any relevant instructions. Kashvii is not liable for lost, delayed, or misdelivered packages due to incorrect or incomplete addresses.
• Availability for Receipt: You are requested to receive it personally or ensure someone is available to receive the package at the provided address.
• Reporting Issues: For any defective or damaged products upon arrival, please notify us within 24 hours of delivery by emailing support@kashvii.com. Include details such as your order number, description of the issue, and supporting photos if possible. We will initiate a replacement or refund process as appropriate.

Limitations and Disclaimers

• Shipping Risks: While we strive for seamless delivery, Kashvii is not responsible for any delays, lost or damaged shipments, or other issues that may occur during transit due to unavoidable circumstances that are beyond our control. We are also not liable for lost or stolen packages after they have been delivered to the provided address.
• Disclaimer of Warranties:
• We make no warranties or representations regarding the accuracy or completeness of the content on our website.
• We do not warrant that our website or services will be uninterrupted or error-free or that any defects will be corrected.
• We do not guarantee that our website or services will meet your specific requirements or be fit for a particular purpose.
• We do not warrant that the products purchased will meet your expectations or requirements.
• Limitation of Liability:
• In no event shall Kashvii be liable for any direct, indirect, incidental, special, or consequential damages arising from or in connection with your use of our website, services, or products.
• Our total liability shall not exceed the amount paid by you for the products in question.
• We shall not be liable for any damages arising from your use of third-party websites or services linked to or from our website.

This shipping policy may be updated from time to time. We recommend reviewing it periodically. If you have any questions, please contact us at support@kashvii.com.